P&C Masterclass Session 3:

Operationalizing Recognition & Feedback to Build Trust and Drive Performance

 

THURSDAY July 23, 2026

10 AM PT / 1 PM ET

 

 

*This event is free to attend. Interested in this session but are unable to attend the event live? Please register! We will send out the recording after the event. 

 

 

 

 

Register for Session 3

Session Description

Recognition and feedback only drive performance when they're delivered consistently, specifically, and in a way that builds trust.

As organizations head into mid-year reviews and performance conversations, many People leaders face a common challenge: ensuring managers have the skills, confidence, and frameworks to deliver meaningful feedback while creating a consistent employee experience across teams.

In this interactive session, we'll explore how leading organizations are strengthening manager effectiveness through better recognition and feedback practices. Drawing on ThinkHuman's Make it Safe / Make it Actionable framework, we'll discuss practical approaches to embedding recognition into performance conversations, increasing manager accountability, and creating more equitable employee experiences.


Key Topics: 

  • Learn how to use the Make it Safe / Make it Actionable framework to improve the quality and impact of manager feedback.
  • Explore ways to integrate recognition into performance reviews and ongoing development conversations.
  • Discover strategies for building manager accountability and encouraging consistent recognition habits.
  • Understand how organizations are creating more equitable and standardized recognition and feedback experiences across teams.
  • Identify practical steps to strengthen trust, engagement, and performance through everyday manager interactions.

Session Leaders

Shaun Sperling (he/him)
Facilitator at ThinkHuman
Shaun is a facilitator, coach and motivational speaker who is passionate about helping people become their most productive, aware and satisfied. Shaun works with companies, universities and organizations to help individuals and groups become more connected and more effective through workshops and keynote addresses on topics including leadership, diversity & inclusion, and communication.
Rodrigo Ortega (he/him)
Manager, Customer Success
With more than 10 years of experience across Customer Success, Sales, Account Management, and Marketing, Rodrigo has worked closely with organizations to improve employee engagement, retention, and performance through stronger workplace cultures. He has helped clients operationalize recognition and feedback strategies that drive measurable business outcomes while building trust across teams. Drawing from his experience leading customer growth and retention initiatives, Rodrigo brings a practical perspective on how organizations can embed recognition into everyday operations to create lasting impact.

Brought to you by

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Re-certification Credits

SHRM Certification has approved this webcast for 1 PDC toward SHRM-CP and SHRM-SCP recertification. 

HR Certification Institute’s® (www.HRCI.org) official seal confirms that Bucketlist Rewards meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®.

This webinar has been approved for 1 hour of Continuing Professional Development by the Human Resources Professional Association.

SHRM, HRCI, and CDP credit numbers will be provided at the end of the webinar.

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